Coaching Skills for Managers

Managing teams in the current workplace has become more complex and demanding. Teams may be on site, hybrid or fully remote and this requires a management style that creates empathy, trust and demonstrates leadership.

In recent decades sweeping reengineering, digitisation, and agile initiatives—and lately the move to remote work—have dramatically transformed the job of managers...Managers now have to think about making their teams successful, rather than being served by them; coach performance, not oversee tasks; and lead in rapidly changing, more-fluid environments.

Harvard Business Review, March 2022

“The role of the manager, in short, is becoming that of a coach.”

Companies and organisations need to develop and progress their teams in this very challenging and ever-changing world. The ability to be able to use ‘Coaching Language and to hold Coaching Conversations’ is a vital tool for today’s managers.

This programme will explore how a coaching approach allows managers to listen more effectively, communicate more clearly and build stronger teams.

• Define what coaching is and understand the managers role in the process
• Learn how to create a positive coaching environment
• Approach challenging feedback situations with confidence
• Use a ‘coaching framework’ to provide successful coaching conversations

Programme Details:

• Current challenges in managing teams
• How can coaching skills support today’s manager?
• Understanding the key elements of a ‘coaching conversation’
• Key tools and techniques in developing a ‘coaching style of management’
• Communication Skills: active listening, questioning, giving feedback
• Introducing a coaching framework for effective interventions

Trainers / Coaches

Kathleen Fanning delivers leadership programmes for groups in the public and private sectors as well as providing leadership coaching to leaders in SMEs and Higher Education. She has also been a Coach Mentor on Coach Training Programmes. Kathleen is a former lecturer with TUS where she designed and delivered programmes in the Sustainable Rural Development, Business and ICT Departments as well as developing a Student Coaching programme.

Niall Heenan delivers training to Managers in the public and private sector in a range of management and skills as well as coaching private clients in leadership and change.He has demonstrated coaching on Coach Training programmes as well as delivering modules in Coaching and Mentoring in UCC. Niall delivers programmes to support managers and teams in the areas of Personal Resilience and Managing Self with a focus on Remote Teams

Niall and Kathleen were jointly awarded Career Coach of the Year Award from the Irish Chapter of the International Coach Federation and Kathleen was awarded Coach of the Year in 2023.